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Problem

Your McAfee Security Center displays a message in a message box that updates are available, but when you check for an antivirus update, you see the following error:

"Update Problem"

McAfee antivirus software cannot update on your system. Please check your Internet connection. If the problem continues, please contact out Technical Support.

Cause

This error or issue is sometimes caused by a corrupt entry in the Windows registry.

Steps to easily Fix McAfee Antivirus Update Error

Solution 1

Download and run the McAfee Virtual Technician

1.To download the McAfee Virtual Technician, enter https://us.mcafee.com/root/mvtapp.exe

2.If you get a "File download security warning", click on Yes.

3.Click on ‘Open to launch McAfee Virtual Technician’.
Note: On some browsers, you must click on Run.

4.In many cases, you may be prevented from restarting your system because an installation is in progress. Please remember to restart your system after the installation is finish.

Solution 2

Use this solution only if the Solution 1 did not solve the error with your McAfee Consumer product software.

Download and run the McAfee Removal tool

1.To download the removal tool, click on tohttps://us.mcafee.com/root/MCPR2.exe

2.If you receive a security alert, click on Yes.

3.Click on Save to download the file to a location on your system.

4.Search to the location where the file was saved.

5.Make sure that all McAfee application windows are closed.

6.Double-click on exe to run the removal tool.
Note: Windows Vista users must right-click and select to Run as Administrator.

7.Finally, restart your system when prompted. Because, your McAfee products will not be fully removed until you restart.
Now, All McAfee products are removed from your system.

Reinstall your McAfee Products

If you are McAfee direct customer, type https://us.mcafee.com/root/login.asp and log in to download your McAfee products packages.

If you got your McAfee products from your service provider, please use the given list to download your software.

Comcast users must click on to https://us.mcafee.com/root/login.asp?affid=108 and log in to download your software.

DELL users must click on to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users must click on  to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users must click on  to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users must click on to https://membercenter.msn.com/features.aspx?pa=MC_ART_Antivirus and log in to download your software.

AOL users must click on to http://safety.aol.com and log in to download your software.

If you continue to experience errors or issues after following the instructions above, please go to http://ts.mcafeehelp.com/?siteID=1 for additional support.